Continuity of Support

Individualised funding under the HCWA and Better Start programs is transitioning to the National Disability Insurance Scheme (NDIS) and is due to cease on 31 March 2021.

If you have a child with ongoing support needs, you should contact the NDIS National Call Centre (NCC) on 1800 800 110, which will be able to help you with information and support with accessing the NDIS.  Visit

Continuation of Supports is available for eligible children who have not met access to the NDIS. 

  • be a current HCWA/Better Start client and under the age of seven as at 31 March 2021; and
  • have residual HCWA/Better Start funding as at 31 March 2021; and
  • have tested their eligibility for the NDIS and been found ineligible; and
  • reside in Australia.

Continuity of Support, or CoS, is a commitment by the Australian Government to ensure existing clients of Commonwealth funded disability programs who are not eligible for the National Disability Insurance Scheme (NDIS) are supported to achieve similar outcomes to those they were aiming to achieve prior to the introduction of the NDIS.

For information on Continuity of Supports, contact the Department of Social Services - Early Intervention Helpdesk on 1800 778 581 or email 


For frequently asked questions on Continuity of Support please visit the below link.



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